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SHIPPING AND DELIVERY POLICY

Effective Date: 1st July 2026

At TalentServ Sports Private Limited, we provide digital software solutions through our product Acadware, including web-based platforms and mobile applications for sports academies.

Since our services are delivered digitally, no physical products are shipped.

  1. Service Delivery

Upon successful payment and verification of the subscription/order:

  • Access to the Acadware platform will be provided digitally.
  • Account setup and onboarding process will be initiated through registered communication channels.
  • Login credentials/access details will be shared with the customer via email or other approved communication methods.
  1. Delivery Timeline / Turnaround Time (TAT)

The expected delivery timelines are as follows:

Standard Subscription Activation:

  • Account activation: Within 24 hours of successful payment confirmation.

New Academy Setup & Onboarding:

  • Initial configuration and onboarding support: Typically within 2–5 business days, depending on the requirements and information provided by the customer.

Custom Requirements / Integrations:

  • Timelines may vary depending on the complexity of customization, data migration, integrations, or additional development requirements.
  • The estimated timeline will be communicated separately after requirement assessment.
  1. Delivery Method

All services are delivered electronically through:

  • Web platform access
  • Mobile application access
  • Email communication
  • Online support channels

No physical shipment, courier delivery, or offline delivery is involved.

  1. Customer Responsibilities

To ensure timely service activation, customers are required to provide:

  • Accurate registration details
  • Required academy information
  • Necessary user details (if applicable)
  • Any information required for configuration or onboarding

Delays caused due to incomplete or incorrect information from the customer may affect the delivery timeline.

  1. Support & Assistance

Our support team assists customers during onboarding and provides necessary guidance for using the Acadware platform.

For support-related queries:

TalentServ Sports Private Limited
Email: [Insert Support Email]
Website: https://www.acadware.com

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

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